Today’s utilities sector is faced with many questions such as increasing competition in the market, expanding consumer access to information, reorganization of workflow, regulatory and cost uncertainties and so on. Fortunately, modern technologies enable utility companies to successfully address these issues in the ever evolving market.
It is worth noting that the modern utilities do not have enough flexibility in the interaction with customers, which doesn’t allow them to customer churn, get quality feedback and respond accordingly. Utility companies must also work on the optimization and improvement of the workflow, such as proper time management and the constant awareness and elimination of unnecessary costs. Special mobile applications have long been establishing themselves in the utilities industry at their best, successfully addressing the above issues.
Mobile business applications in the utilities sector have two directions: for customers and employees / workflow. Thanks to a number of features of mobile apps, customers can easily and quickly get quality services, get access to all necessary information, and save a lot of time. But in this blog post, we will focus more on mobile applications for employees and internal work processes in enterprises.
Thanks to mobile applications, workers receive necessary mobility and flexibility in the working process, and remote workforce management advances. For example, in 2013, there were 1.2 million utilities employees working remotely, according to a report from Navigant Research. By 2020, this figure is expected to double to 2.4 million. This shows the need and opportunity to implement new workforce management tools and mobile apps which are designed around the needs of employees. Furthermore, according to IDC, 40% of EMEA utility firms expect to increase their workforce mobility over the next 12-18 months.