In a highly competitive field service market, it is extremely important to pay special attention to customer retention and brand differentiation. Although field service is often unpredictable, there are many ways to improve your operations and provide the best customer service.
Be punctual and reduce travel time
Showing up on time is a common requirement for technicians. Despite the fact that technicians don’t always know how long each job will last, they should try to keep their schedules. Optimizing schedules to that all technicians are traveling small distances between jobs is key. Also it’s important to notify clients if technician is running late.
Schedule management and tracking mobile app is the most effective solution to this task. The constant communication channel between the technicians and managers provides timely information flow. Managers can track all employees as well as notify customers about any delays or changes.
Prevent failures and repeat of problems
Focus on preventing service failures from occurring. Conduct regular inspections of equipment, staff qualification and service methods. And once again mobile solutions can help and become a multifunctional tool to optimize and accelerate inspection process. Inspection apps allow anyone to instantly capture information right in the field, process it, generate specific lists and forms, create reports, share them and more.
However if the failure occurred, it is quite important to make every effort to prevent it from repeating. Quick small analysis, determine of errors and problems and their register can help in future smooth operation.
The question of accurate bid can’t be unambiguous. However, the right one should be the one that is competitive with other bids, not at the top or the bottom of a client’s price range. The clients aren’t looking for the cheapest or the most expensive bid. They need a balance of price and quality. Analyze pricing data and the subsistence level of your area. Remember about the accordance of price and quality of services.
The Power of Reporting
It is common that you should do reports of service done. Reporting is important for statistics, analysis, improvement directions and possible external inspections. Also your clients may ask for reports, wanting to know how they spent their money and why. Having real time reports can be an invaluable tool for a business owner to make better business decisions. And the best opportunity to get such reports is mobile apps. Gone are the days when technicians used paper daily logs and had to generate paper reports and drive them to the office. Now all they need for quick accurate report is a smartphone and a reporting app. Mobile reporting apps make it easy to access the information you want, when you want it. They save time of all employees and the company’s costs.
Snappii, a leader of mobile field apps, can become the best assistant in the improvement of your field service business. We offer the widest range of features for any job operation. Are you interested? Let’s discuss your needs. Contact us here.